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Impact 21 Engages Strategic Change Management Expert
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Impact 21 Engages Strategic Change Management Expert

Kish brings POS, e-commerce expertise to retail consulting, services firm,

imapct 21 csp

LEXINGTON, Ky. — Retail consulting, analytics and services company Impact 21 has hired Simon Kish as a principal consultant. In this role, Kish will be instrumental in helping clients implement large-scale changes to point-of-sale (POS) and e-commerce systems, as well as leading retail teams to successful business outcomes.

“Simon is a collaborative leader and resourceful problem solver,” said Impact 21 CEO Lesley Saitta. “His dedication to integrity, curiosity and customer focus ensures positive and profitable results for our clients. We are so fortunate to have him on our project management and consulting team.”

Kish brings knowledge and experience in information technology strategic planning and change management. He has employed his technical leadership in several senior IT executive roles. As principal of Jedi Resource Inc., Columbus, Ohio, Kish led the rollout, stabilization and new operational procedures of order delivery services for several large quick-service restaurant (QSR) brands. Additionally, he has worked with several companies to create IT organizational structures, POS systems and digital channel strategies.

Previously, Kish served at Ascena Retail Group as vice president of IT selling systems, where he led e-commerce and store technology teams for all Ascena brands. His teams implemented new POS systems, EMV and mobile POS at more than 4,500 stores. Under his leadership, the e-commerce team migrated or built multiple e-commerce sites and order management systems to support the brands. While building these applications, Kish led the organizational change management and process change from linear “waterfall” software delivery to a cross-functional “agile and devops” culture with a focus on quality and speed through automation in testing, building software and deployments, the company said.

Lexington, Ky.-based Impact 21 was founded in 1998 by industry experts and former retailers Lesley Saitta and Lisa Biggs. It offers collaboration, project and content-management solutions and services to integrate business and technology strategies.

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