Walmart has received higher shopping ratings in a recent study released by Cowen & Co. Some 75% of customers in Cowen’s rolling survey of 2,506 shoppers in September said they were satisfied with the overall shopping experience. This is Walmart’s highest score since June 2013. On customer service, 60% of shoppers were satisfied, the best the retailer has fared in two years.
Walmart earlier in the year, increased their front-line staff wages about $1 per hour. Many viewed this increase as an unnecessary cost that would yield insignificant benefits.
Although promising news and direction. Walmart U.S. CEO Greg Foran commented that one-third of stores still get a failing grade.